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Each dress is tailored according to the international standard size which maybe a little different than the size you usually wear.    Please refer to the following standard size chart before choosing the right size.

For a better fit, please email us your accurate measurements. It is our free extra service!

To fit high heels, we’ll add an extra 7cm onto floor-length dresses and dresses with trains for both custom size and standard size. You can write down your special requirements when placing order.

Delivery Time = Tailoring Time + Shipping Time = 10 – 15 Days

Tracking number will be sent to you via email as soon as your order is shipped.

Our price does not include import tax. So it shall be your duty to pay it if your local customs require. Thanks for your cooperation.

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress. 

If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Dress is the size you ordered but does not fit
If you had selected the Unconditional Return Guarantee for your received order, you can request a return of the dress for an exchange or a refund with any reason. If you hadn’t selected this guarantee, please contact our customer service contact@duduta.com.cn within 14 days after the order is received, and we will try our best to solve your problems.

Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on VILAVI Dresses. Slight color mismatch between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. 
However, if you had selected the Unconditional Return Guarantee for your received order, you can request a return of the dress for an exchange or a refund with any reason. If you hadn’ t selected this guarantee, please contact our customer service contact@duduta.com.cn within 14 days after the order is received, and we will try our best to solve your problems.

Dress is not exactly the same as ordered
As all the dresses in our website are totally handmade, even two dresses made by the same tailor can not reach 100% similarity between each other. In other words, every dress you receive is unparalleled in this world. So please allow a slight difference exist between what you receive and what is shown in the picture, as this is a feature of pure handicraft. To minimize differences, we strictly test the quality before shipment, including the check of design similarity. If you had selected the Unconditional Return Guarantee for your received order, you can request a return of the dress for an exchange or a refund with any reason. If you hadn’ t selected this guarantee, please contact our customer service contact@duduta.com.cn within 14 days after the order is received, and we will try our best to solve your problems.
 

*Return Process
Our return and exchange process is very easy. Please send the return reason and its supportive pictures to contact@duduta.com.cn within 14 days and we will help you to solve all the problems.